Frequently Asked Questions
You probably have questions, and we suspect we have heard them before! Browse below for the most frequently asked questions about the Home and our admissions, services, discharge process, and culture.
Individuals need rehabilitation for many reasons, we regularly receive patients discharged from hospitals, transferred after elective surgeries or after an accident.
Once you or your loved one has been admitted to the hospital, or within 30 days of a discharge from the hospital, you may ask your doctor, social worker, or case manager to send your medical information to our admissions office.
The process for long-term care admissions vary from individual to individual and if we have availability. We have a wait list for long-term care, but you may contact our Admissions Office at 901-756-3231 to be added to it.
Tours are available Monday-Friday during standard business hours, 9am-5pm. When you arrive, let the receptionist know that you’d like a tour and they will coordinate with an available staff member. However, if you need to schedule a tour outside of these hours, please call our admissions office at 901-756-3231.
Yes, we offer respite services for up to 30 days and hospice care. Please call our Admissions Office at 901-756-3231, and we’ll guide you through both processes.
The business office is available to assist with financial matters relating to patients. We accept private payment, many insurance plans, and participate in both Medicare and Medicaid reimbursement programs. If you have any questions concerning methods of payment, please contact our Business Office Manager at 901-758-0036.
We suggest learning more about Medicare coverage from the government’s website on Medicare and from the state of Tennessee’s website regarding TennCare. If you or your loved one has been admitted or is currently in a hospital or other facility, you can ask your social worker or case manager questions about coverage options and how to apply. There are also several eldercare and insurance consultants in the area who would be happy to help answer any of your questions.
General and Facility Questions
Yes, all food prepared at Memphis Jewish Home & Rehab is fully kosher and under the kosher supervision of the Vaad Hakehilloth of Memphis.
Non-kosher food may be brought in by family and enjoyed in a patient’s room or the family lounge. There are signs around the Home indicating which spaces only kosher food is allowed in.
You may visit anytime you choose during daytime hours. There are no set visiting hours. However, we do not allow overnight visits. When you arrive, you will check in at reception and receive a visitor’s badge, and when you leave, you will sign out. This process helps to ensure the safety of the Home and our residents. If you have questions about visitation, please contact your loved one’s social worker.
We accept donations in cash, by check, by credit card, in-kind, or through the transfer of stock. If you are interested in legacy giving, we are also happy to help coordinate that process.
Please contact our Director of Development for more information at 901-756-3273 or via our online contact form. Thank you for considering Memphis Jewish Home & Rehab for your charitable giving.
Rehabilitation and Healing Process
It varies from individual to individual. Different factors can affect the length of the process including, for example, how quickly a person responds to the individualized therapy plan and their determination. These are only a few of the variables.
While we want to encourage family members to observe therapy, we have had to make changes to our visitation policies during COVID-19. Please contact your loved one’s therapist for more information regarding observation.
Our equipment includes: NuStep® seated stepper, LiteGait lifting device, Omnicycle range-of-motion machine, treadmills, and Nintendo® Wii.™ We also have an aquatic therapy gym and a full Activities of Daily Living (ADL) suite to help patients practice real-world movements and activities (e.g., reaching into a cabinet, folding laundry) while in therapy.
On campus, we have several gardens, a library, a deli, comfortable indoor visiting areas, a full-service hair and beauty salon, and a large auditorium for group events. We also have an on-site pet therapist named Ginger who loves to receive pets and snuggle with our residents all day long!
MJHR has a warm and comfortable environment for any person looking for long-term living. We have several gardens, a deli, comfortable indoor visiting areas, a family lounge that can be reserved for small gatherings, and a big screen TV for group movie watching.
Our auditorium even hosts a rotating art gallery for residents to enjoy, and we have fish tanks and bird enclosures around the Home for residents to view and interact with. We also have an on-site pet therapist named Ginger who loves to receive pets and snuggle with our residents all day long!
We have an on-site, full-service beauty salon, Clippers and Curlers, which offers hair and manicure services, and access to rehab services in our new state-of-the-art therapy gym.
We host a wide array of activities that vary from day to day, and on any given day, we host 2-4 activities. A few of our most popular activities are bingo, pet therapy, and trivia, along with parties and celebrations. Please check out our most recent activity calendar for more details.
While we want to welcome and encourage families to participate in activities with their loved ones any time, visitation policies change and depend on the current COVID-19 restrictions and regulations from CMS (Centers for Medicare & Medicaid Services) and the CDC (Centers for Disease Control). Please contact the Activities Department with questions at 901-756-3257.
Yes, we are proud to have a Restorative Care program on campus. Certified Nursing Assistants (CNAs) provide supervised exercise using a variety of specialized equipment including NuSteps and Omnicycles. Individualized exercise plans are developed by our therapy staff.